Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with an Australian online casino? The team at New Online Casinos is happy to hear from you. This page explains the best way to reach us and what to expect when you do.
Get in Touch by Email
Email is the most reliable way to contact us. Send your message to [email protected] and we'll aim to get back to you within 48 hours on business days. For complex review queries, it may take a little longer — but every message is read and considered.
What We Can Help With
- Review questions — if you have a query about any of the casinos we've covered, including the welcome offers, payment options or platform details listed on our pages
- Corrections and updates — if you've noticed that information on our site has changed or appears inaccurate, please let us know so we can verify and update it promptly
- Reader feedback — personal experiences with casinos we've reviewed are genuinely useful; they help us keep our assessments grounded in how these sites actually behave for Australian players
- Editorial suggestions — if there's a topic, casino type or comparison you'd like us to cover, we're open to hearing it
- Partnership and advertising enquiries — relevant commercial enquiries can also be directed to the email above; please include clear details in your subject line
What We Can't Help With
We're an independent comparison site, not a casino operator. We're not able to help with account issues, deposit disputes, bonus claims or withdrawal problems at any of the casinos listed on this site. For those matters, contact the casino's own support team directly — most of the sites we review offer live chat around the clock.
If your concern relates to gambling harm, please visit our Responsible Gambling page, which lists the support services available to Australian players.
Share Your Casino Experience
Reader insight is one of the most valuable inputs to keeping our reviews honest. If you've played at one of the offshore casinos listed on New Online Casinos — whether the experience was smooth or frustrating — we'd like to know. Specific detail helps: which casino, what the issue or highlight was, and when it happened. We can't publish or attribute individual submissions without permission, but we do use them to inform how we weight our assessments over time.
About Our Reviews
All the casinos covered on New Online Casinos are researched and reviewed by our editorial team. Our rankings reflect editorial judgement; commercial relationships with operators do not determine position. For more on how we assess sites and who we are, visit our About Us page. Our Terms and Conditions set out the full basis on which this site operates.
Response Times
We monitor our inbox during business hours (AEST). Most enquiries receive a response within one to two business days. During busy periods this may extend slightly, but we aim not to leave any genuine query unanswered.